Privacy Policy

This Privacy Policy describes how Ink & Code Labs ("we," "us," or "our") collects, uses, and shares information about you when you use FrameOps ("Service"). We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

1.1 Information You Provide

• Account information (name, email, password, studio details)
• Business data (client records, projects, financials, contracts, proposals)
• Uploaded files (photos, PDFs, documents)
• Payment information (processed via payment processor; we do not store card numbers)
• Communications (in-app support or email)

1.2 Information Collected Automatically

• Usage data (features used, pages visited, session duration, interaction patterns)
• Device information (browser type, OS, IP address)
• Log data (server logs, access times, error reports)

1.3 Third-Party Integrations

When you connect Google services (Calendar, Sheets, Drive), we access only the data required for the integration. We do not access, store, or process Google data beyond what is necessary for the stated integration purpose.

2. How We Use Your Information

• Provide, operate, and maintain the Service
• Process transactions and send billing communications
• Personalize AI outputs using Business Brain documents
• Send service-related notifications and support communications
• Analyze aggregate usage patterns and improve the Service
• Comply with legal obligations and enforce our Terms of Service

Important: We do NOT use your business data, client information, or uploaded documents to train AI models. Your Business Brain documents are read at inference time only.

3. Data Storage and Security

Your data is stored on secure servers with encryption in transit (TLS), access controls, and regular security reviews. Photo galleries are stored locally in your browser's IndexedDB by default and are not uploaded to our servers unless you explicitly use cloud delivery features.

No system is completely secure; we cannot guarantee absolute security.

4. Data Sharing

We do not sell your personal data. We may share with:

• Service providers (hosting, payment, analytics) bound by confidentiality agreements
• Google APIs when you enable integrations
• Legal authorities when required by law
• In the event of a business transfer (merger/acquisition) with notice to you

5. Your Rights and Choices

You have the following rights regarding your personal data:

• Access — request a copy of your personal data
• Correction — request correction of inaccurate data
• Deletion — request deletion of your account and data
• Portability — request your data in a portable format
• Opt-out — opt out of non-essential communications

To exercise any of these rights, contact us at support@frameops.app.

6. Data Retention

Account data is retained for the duration of your subscription plus 30 days post-termination to allow for data export. Financial records may be retained longer as required by law.

7. Children's Privacy

FrameOps is not directed at children under 13. If you believe a child has provided personal information through our Service, please contact us so we can delete it.

8. Changes to This Policy

We will notify you of material changes to this Privacy Policy via email or in-app notice at least 14 days before they take effect.

9. Contact

Questions about this policy? Contact us at support@frameops.app

Ink & Code Labs · Republic, Missouri