Legal

Policies & Disclosures

Effective April 1, 2026 · Operated by Ink & Code Labs

AI Use Policy · IP & Copyright · Limitation of Liability · Refund & Cancellation

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AI Use Policy

Effective Date: April 1, 2026 · Operated by Ink & Code Labs

This AI Use Policy explains how artificial intelligence features work within FrameOps, how your data interacts with AI systems, and your rights as a user of these features.

1. AI Features in FrameOps

FrameOps includes the following AI-powered features:

Business Brain — a studio knowledge base you build and query using natural language
AI-assisted proposal and contract drafting
Smart email composition and client communication drafts
Automated workflow suggestions
Financial summaries and insights
AI chat assistant for studio management questions
Image tagging and gallery organization assistance

2. How AI Accesses Your Data

2.1 Business Brain

Documents and notes you add to Business Brain are retrieved at inference time to provide contextually relevant AI responses. This data is not stored in any AI system and is not used for training purposes.

2.2 Contextual Features

When you use AI features such as proposal drafting or email composition, relevant context (such as client name, shoot details, or pricing) may be included in the prompt sent to the AI model. This context is used only to generate your requested output.

2.3 Data Minimization

We send only the minimum data necessary to fulfill each AI request. We do not send full account data, payment information, or unrelated client records to AI processing systems.

3. AI Output Disclaimer

AI-generated outputs are suggestions only and should be reviewed before use. FrameOps does not guarantee the accuracy, completeness, or legal sufficiency of any AI-generated content. You are solely responsible for reviewing and approving any content before sending it to clients or using it in binding agreements.

4. Creative Work

AI features in FrameOps are designed to assist your creative and business workflow — not to replace your professional judgment or creative voice. Any content generated by AI within FrameOps is intended as a starting point for your own work.

5. No Training on Your Data

We do not use your business data, client information, uploaded documents, or Business Brain content to train AI models. Your data is read at inference time only and is never retained by or shared with AI providers for model training.

6. Third-Party AI Provider

FrameOps uses Google Gemini as its AI model provider. Some features require you to provide your own Gemini API key, which is stored securely in your account settings and used solely to make API requests on your behalf. Please review Google's terms and privacy policies for information on how Google handles API requests.

7. Responsible Use

You agree to use AI features in FrameOps responsibly and ethically. You must not use AI features to:

Generate misleading, deceptive, or fraudulent content
Deceive clients or misrepresent services
Violate any applicable laws or regulations
Harass, defame, or harm others

8. Limitations

AI features may not always be available and are subject to the availability of third-party AI providers. We reserve the right to modify, limit, or discontinue AI features at any time. AI features are provided as-is and without warranty of fitness for any particular purpose.

9. Contact

Questions about our AI practices? Contact us at support@frameops.app

Intellectual Property & Copyright Policy

Effective Date: April 1, 2026 · Operated by Ink & Code Labs

1. Platform Ownership

FrameOps, including its software, code, design, user interface, branding, logos, and all associated intellectual property, is owned exclusively by Ink & Code Labs. All rights are reserved. Nothing in these policies grants you any ownership interest in the FrameOps platform itself.

2. Trademarks

"FrameOps" and the FrameOps logo are trademarks of Ink & Code Labs. You may not use our trademarks without prior written permission. Unauthorized use of our trademarks in connection with any product, service, or content is prohibited.

3. Your Content

3.1 Photographs and Creative Work

You retain full ownership of all photographs and creative works you upload, store, or manage through FrameOps. We claim no intellectual property rights over your photographic work.

3.2 Documents and Business Materials

Contracts, proposals, invoices, and other business documents you create or upload through FrameOps remain your property. The limited license granted to us for processing these materials (as described in our Terms of Service) does not transfer ownership.

3.3 Business Brain Content

All content you add to Business Brain — studio policies, pricing documents, FAQs, and other materials — remains your intellectual property. This content is used only to generate AI-assisted responses within your account.

3.4 Client Data

Client records, contact information, and associated data that you enter into FrameOps belong to you. We process this data only to provide the Service.

4. AI-Generated Content Ownership

Content generated by AI features within FrameOps based on your prompts and data is provided to you for your use. To the extent such content is copyrightable, any rights that may exist vest with you as the user who directed the AI output. We claim no ownership over AI outputs generated in your account.

5. DMCA Policy

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe that content on FrameOps infringes your copyright, you may submit a takedown notice to support@frameops.app.

A valid DMCA takedown notice must include:

A physical or electronic signature of the copyright owner or authorized agent
Identification of the copyrighted work claimed to have been infringed
Identification of the allegedly infringing material and its location on FrameOps
Your contact information (address, telephone number, and email address)
A statement that you have a good-faith belief that the use is not authorized by the copyright owner
A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner

6. Counter-Notification

If you believe that content was removed from FrameOps in error, you may submit a counter-notification to support@frameops.app. Counter-notifications must comply with the requirements of the DMCA, including a statement under penalty of perjury that you have a good-faith belief the material was removed as a result of mistake or misidentification.

7. Repeat Infringers

In appropriate circumstances, we will terminate accounts of users who are repeat infringers of intellectual property rights.

8. Feedback License

If you provide us with feedback, suggestions, or ideas about FrameOps, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose, including improving our products and services, without compensation or attribution to you.

9. Contact

IP and copyright questions? Contact us at support@frameops.app

Limitation of Liability & Disclaimer

Effective Date: April 1, 2026 · Operated by Ink & Code Labs

1. Disclaimer of Warranties

THE FRAMEOPS SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INK & CODE LABS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

2. No Guarantee of Availability

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free. We do not warrant that defects will be corrected or that the Service is free of viruses or other harmful components. Scheduled and unscheduled downtime may occur.

3. No Professional Advice

Nothing in FrameOps constitutes legal, financial, accounting, or other professional advice. Contract templates, proposal templates, and other legal documents provided by FrameOps are for convenience only and should be reviewed by a qualified professional before use. AI-generated content is not a substitute for professional advice.

4. Third-Party Services

FrameOps integrates with third-party services (including Google, payment processors, and AI providers). We are not responsible for the performance, availability, or actions of third-party services, and we disclaim all liability arising from your use of or reliance on third-party integrations.

5. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INK & CODE LABS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF INK & CODE LABS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO INK & CODE LABS IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

6. Basis of the Bargain

The limitations of liability set forth in this document reflect a reasonable and fair allocation of risk between you and Ink & Code Labs, and are a fundamental element of the basis of the agreement between you and us. The Service would not be provided without such limitations.

7. Indemnification

You agree to indemnify, defend, and hold harmless Ink & Code Labs and its officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms or any applicable law; (c) your User Content; or (d) your violation of any third-party rights.

8. Essential Terms

Some jurisdictions do not allow exclusion of implied warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law. Nothing in this disclaimer limits our liability for fraud, gross negligence, or willful misconduct.

9. Contact

Questions? Contact us at support@frameops.app

Refund & Cancellation Policy

Effective Date: April 1, 2026 · Operated by Ink & Code Labs

1. Free Trial

FrameOps offers a 14-day free trial with no credit card required. During the trial period, you have full access to the features of your selected plan. No charges are made during the trial period.

2. Subscription Billing

After the free trial, subscriptions are billed monthly on the date your paid subscription begins. By subscribing, you authorize Ink & Code Labs to charge your payment method on a recurring monthly basis until you cancel.

3. Cancellation

3.1 How to Cancel

You may cancel your subscription at any time from your account Settings page. Cancellation takes effect at the end of your current billing period — you retain full access to the Service until that date. Ink & Code Labs does not provide prorated refunds for unused portions of the current billing period.

3.2 Effect of Cancellation

Upon cancellation, your account will remain active until the end of the current billing period. After that date, your account will be deactivated. Your data will be retained for 30 days following deactivation, during which time you may export your data. After 30 days, your data will be permanently deleted.

4. Refund Policy

FrameOps does not issue refunds for monthly subscription fees. All charges are non-refundable except as expressly stated in this policy or required by applicable law.

5. Exceptions

We may, at our sole discretion, issue a refund or credit in the following circumstances:

You were charged in error due to a technical issue on our end
The Service was unavailable for an extended period due to our fault
Required by applicable consumer protection law

Refund requests must be submitted to support@frameops.app within 7 days of the charge in question.

6. Plan Changes

You may upgrade your plan at any time; the new rate will take effect immediately and you will be charged the difference on a prorated basis for the remainder of the billing period. Downgrading your plan takes effect at the start of your next billing period. We do not issue credits or refunds for downgrades.

7. Price Changes

We will provide at least 30 days' notice before changing subscription prices. Pro plan subscribers are locked in at the price in effect at the time of their initial subscription. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

8. Contact

Billing or cancellation questions? Contact us at support@frameops.app

Ink & Code Labs · Republic, Missouri